Dear our valued customers,
We are writing this to inform you about our problem of tracking systems recently that might have affected your order. We have found out that there was a bug in our carrier’s system that the wrong shipping information was sent to you after just 2-3 days from the date you placed the order. The status stated “Preshipment” and not updated for quite a long time while in fact, your order has still been in production. We’ve already contacted the carriers, and their engineers are working hard to fix this issue in the shortest time possible.
Please don’t worry, we are keeping an eye on your order and will update you with the correct tracking information as soon as it’s available. If your order was placed before our cut-off date, we guarantee that it will arrive before Christmas.
Once again, we are sorry for the inconvenience this has caused. We hope for your understanding and sympathy with us on this matter. After all, we hope that you and your family are staying safe during these unusual times.
Gear Customs Team